What lost power?
Note shore power, battery power, lights, outlets, breakers, GFCI behavior, and visible codes.
Stop for heat or damage.Do not touch a hot, wet, melted, sparking, or visibly damaged plug, cord, pedestal, battery, or panel.
Safety-first customer help
Describe the RV problem safely.
You do not need to know the technical name for the problem. Start with what changed, what still works, and what you can safely see. A few clear observations can help dispatch understand the concern and confirm the right next step.
This guide helps document a problem. It is not emergency help or an instruction to open, bypass, disassemble, or repair RV equipment.
What changed?When the concern began
What still works?Useful context for dispatch
What can you see?Photos, labels + codes
Is it safe?Step away when conditions change
Start with the observation
Choose the closest symptom.
Stay with what you can safely observe. Do not open, bypass, disassemble, or repeatedly operate damaged equipment.
Is it running or staying silent?
Note thermostat mode, fan behavior, airflow, unusual sounds, and whether one unit or the whole coach is affected.
Turn it offfor smoke, a burning smell, unusual heat, or repeated breaker trips.
Where is the highest wet point?
Note city water or pump use, tank levels, recent weather, and the highest visible wet area.
Reduce the source if safe.Turn off water or the pump and stay clear of wet electrical equipment.
Is anything crooked or binding?
Note which side moves, whether the motor runs, wind conditions, visible obstructions, and any new sound.
Keep people clear.Stop operating anything crooked, binding, striking an object, or grinding.
Is there an odor or alarm?
From a safe position, note the appliance, power source, indicator lights, alarm, and code.
Leave for gas or an LP/CO alarm.Avoid flames and switches; contact emergency or qualified help from safety.
Did weather or travel come first?
Note weather, impact, loose material, staining, and when the concern first appeared.
Stay off unsafe roofs.Do not climb onto a wet, hot, windy, damaged, or unfamiliar roof.
Step away first
Some conditions need urgent help—not more troubleshooting.
Move to safety before contacting repair service when the situation requires it.
Smoke, fire, gas, or alarms
Leave the RV, avoid flames and switches, and contact emergency or qualified help from a safe location.
Sparking, melting, heat, or flooding
Keep clear of damaged electrical equipment and water near electrical components.
Unsafe road or moving equipment
Use emergency or roadside help first for unsafe traffic locations or dangerously unstable slides, awnings, roofs, or components.
What to text dispatch
Seven details that help.
- RV year, make, model, and floor plan when known
- Exact location, including site, unit, or row
- A plain-language description of what changed
- One wide photo showing the surrounding area
- Close photos of the concern and model labels
- Error codes, warning lights, or a short video when safe
- Warranty or service-plan information when relevant
Troubleshooting FAQs
Know when to stop.
Do I need to know the technical name for the problem?
No. Describe what changed, what still works, and what you see, hear, or smell. Photos, labels, and error codes can provide useful context.
Should I keep resetting a breaker or restarting the equipment?
Do not repeatedly reset equipment that trips again, becomes hot, smells unusual, sparks, or shows visible damage. Stop and contact qualified help.
Can Silver Bullet diagnose the RV from a text message?
Photos and details can help dispatch understand the concern and confirm service fit. A complete diagnosis may require an on-site inspection.
What should I do if I smell gas or an LP/CO alarm sounds?
Leave the RV, avoid flames and electrical switches, and contact emergency or qualified help from a safe location.
You do not need a perfect diagnosis.
Send the coach details and what you can safely observe. Dispatch will review the service fit, location, and next step.